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FAQs

We are happy to answer all of your questions. Please feel free to contact us with yours today. Here are a few Frequently Asked Questions that may be of help to you.

 

Where are you located? We are located at 1547 Niagara Stone Road, Virgil, ON. Our office is located next to Modern Dry Cleaning in the Valu-mart plaza. We offer free parking.

Do you accept Dental Insurance? Absolutely! If you have dental insurance, please bring your dental insurance plan information with you to your appointment and present it to our administration team prior to your treatment. Most of our clients prefer to download their dental insurance company’s App. These clients have created a username and password and can log in and submit their dental insurance claim online. The benefit of this feature is that your dental insurance company will reimburse you within 48 hours of your online submission, directly into your bank account. Your dental insurance plan is an agreement between you and your dental insurance company, and the dental insurance company prefers to keep it that way. The App allows you to benefit from faster processing and reimbursement of your dental claims. We are happy to assist you with the process, therefore, we have an insurance company App installed iPad to allow you to process your claim before you leave our office! Please visit our Links page for a link to your insurance company’s website.

I don’t have insurance, do you offer payment plans? If you do not have dental insurance, fee for service is due at the time of your treatment. If you require a payment plan, please speak with our administration team and they will assist you with your options.

Is there a different price for clients with dental insurance and clients who don’t have dental insurance? No. That’s the straight up answer. It is not fair to the clients who pay for private insurance out of their pocket and their employers who pay for them to have dental insurance to discriminate by charging them more or differently because they have dental insurance. A friend of a friend may know an office that does charge a different price for clients who don’t have dental insurance, and last time we checked the rules, that was not allowed by our regulated colleges. We prefer to treat all of our clients equally, whether they have dental insurance or not, we follow the College of Dental Hygienists of Ontario’s current fee schedule.

I have partial dental insurance. Will you bill my dental insurance company and waive the remaining balance that was not covered? No. The last time we checked with our regulatory college, forgiving co-payments, or the remaining balance, was not allowed. Simply said, to play by the rules, you are responsible for paying the difference that your dental insurance company did not pay.

What can I expect at a typical dental hygiene appointment? During your appointment, the dental hygienist will have prepared for your appointment to ensure your safety, by reviewing your chart and medical history, the hygienist will also review your current medical status with you. Your tongue, gums, teeth and all other areas of your mouth will be examined. The measurement of the attachment of the gums to your teeth will be taken, this is called probing. The hygienist will scale your teeth using hand or mechanical instruments to remove the hard and soft deposits (plaque and tartar). Your teeth will be polished if needed to remove the stains on your teeth. You may also require an application of fluoride to strengthen your teeth or apply agents to desensitize your teeth.  If required, your dental hygienist will complete a referral to another health care provider for any additional treatment that you may need.

Do you have a dentist on site? At Heritage Dental Hygiene, we do not have a dentist on site. Our dental hygienists will record any suspicious areas they may find in your mouth and inform you about them. You can give your dental hygienist consent to send a letter to your dentist updating them on our findings. If you don’t have a dentist, we work closely with a few dentists in the area and depending on your needs, we can recommend a dentist for you.

Do you offer dental x-rays? We are an independent dental hygiene office. We do not have a dentist working in the office, therefore, we do not take dental radiographs. We are happy to request your existing dental radiographs from another provider or refer you for dental radiographs.

If I had my dental hygiene treatment done at your Independent Dental Hygiene office, what happens when I go to my appointment at my dentist office? Typically, (but depending on how your dentist operates the practice)when having your dental hygiene treatment completed at our office, we ask for your consent so we can update your dentist on our findings. There is no need for you to be scheduled with the dental hygienist at your dentist’s office. Typically, your dentist will review our findings and complete and intraoral checkup. They many then prescribe necessary radiographs based on their observations. Most of our clients prefer this! They feel they are not being rushed by a dentist who is busy with other important procedures to check their teeth at the end of their dental hygiene appointment. You can schedule exclusive time with your dentist to discuss and review your oral concerns one on one!

I have recently moved to Niagara-on-the-Lake, and I don’t want to leave my dentist in Toronto, what should I do? Our independent dental hygiene office is the perfect solution for you. Typically, in most dental practices, you are not seeing your dentist at every appointment you have with your hygienist. Our office can provide your dental hygiene needs including scaling (cleaning of the teeth), assessment and polishing. We will update your dentist as to how your oral health is doing based on dental indices or scores. If your dental work is complete, you may only need to see your dentist every 12-24 months for a check-up, and we can see you every 3-6 months for dental hygiene treatment. When you take the trip into the city, it will be to see your dentist. They can allow for extra time in their schedule to complete any dental work that they may find you need. Using our local office for your dental hygiene treatment is the ideal solution for you to keep your relationship with your existing dentist for dental work.