Do you accept dental insurance? 

 

Heritage Dental Hygiene is a fee for service office.  We accept Visa, MasterCard, debit transactions at your appointment. 

 

 

 

 

 

 

 

 

 

 

 

 

If you have dental insurance, please bring your dental insurance plan information with you to your appointment. Please give your dental insurance plan information to our administration team prior to your treatment. Our administration team will complete the paperwork required by your dental insurance company, ask you to sign your dental insurance form and mail it to your dental insurance company.  Your dental insurance company will reimburse you directly. 

 

Most of our clients prefer to download their dental insurance company’s App. These clients have created a username and password and can log in and submit their dental insurance claim online. The benefit of this feature is that your dental insurance company will reimburse you within 48 hours of your online submission, directly into your bank account. Your dental insurance plan is an agreement between you and your dental insurance company, and the dental insurance company prefers to keep it that way. The App allows you to benefit from faster processing and reimbursement of your dental claims. We are happy to assist you with the process, therefore, we have an insurance company App installed iPad to allow you to process your claim before you leave our office! 

 

 

I don’t have insurance, do you offer payment plans?

 

If you do not have dental insurance, the fee for service is due at the time of your treatment. If you require a payment plan, please speak with our administration team and they will assist you with your options.

 

 

Is there a different price for clients with dental insurance and clients who don’t have dental insurance?

 

No. That’s the straight up answer. It is not fair to the clients who pay for private insurance out of their pocket and their employers who pay for them to have dental insurance to discriminate by charging them more or differently because they have dental insurance. A friend of a friend may know an office that does charge a different price for clients who don’t have dental insurance, and last time we checked the rules, that was not allowed by our regulated colleges. We prefer to treat all of our clients equally, whether they have dental insurance or not, we follow the College of Dental Hygienists of Ontario’s current fee schedule.

 

I have partial dental insurance. Will you bill my dental insurance company and waive the remaining balance that was not covered?

 

No. The last time we checked with our regulatory college, forgiving co-payments, or the remaining balance, was not allowed. Simply said, to play by the rules, you are responsible for paying the difference that your dental insurance company did not pay.

 

Your Dental Insurance App     

 

Your dental insurance company wants you to manage your dental insurance because they feel that you hold the contract with your dental insurance, not your provider.  

 

The time has come for you to set up your insurance company’s App on your smartphone, tablet or smartwatch, to make it easier and faster for you to process your dental insurance claims.

 

Here are some tips and tricks for you to set up your insurance company online portal:

 

 

1. Have your dental insurance information handy and available.

   • Which insurance company are you registered with?

   • Does your partner have dental insurance and what company are they registered with? If they do, you will need to download their insurance company’s APP.

   • Know you plan contract number.

   • Know your ID number.

   • Know the birth date of the person who holds the insurance policy.

2. Visit the App Store for Apple or Android and download your insurance company’s App to your smartphone or tablet. For example, if you have dental insurance with SunLife download the SunLife insurance APP.  If your partner has dental insurance with Great-West Life that you are also covered under, download the Great West Life Group Net App.

3. You can also log in to your online insurance company’s portal through your computer by going to your insurance company’s website.

4. Create a username and password and record or remember them for future logins.

5. Set up direct deposit to have your insurance claims paid directly into your account.

 

 

Once you can log in to your insurance company’s portal, you will be amazed at all of the information that is available to you:

•    Find out what is covered under your plan

•    Submit a claim online

•    Add your bank account information for direct deposit of your claim payment

•    Review your claims history

•    Contact your insurance company directly

 

 

This is the best most accurate way for you to determine exactly the dental procedures your dental insurance plan covers and how much your dental insurance covers.